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Privacy Policy

Effective Date: October 7, 2025
Company: DWK Home Care Ltd. (d/b/a “Salmon arm Home Care”)
Contact: 825-449-9506 | dwkhomecare@gmail.com
Address: [PO BOX 1618 STN MAIN Salmon arm BC V1E 4P7]
DWK Home Care Ltd. (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the British Columbia Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect:

  • Contact Details: name, phone number, email, postal address when you contact us, book services, or complete forms.

  • Service Information: care preferences, appointment details, notes you provide.

  • Technical Data: IP address, device/browser info, and cookie data for security and site improvements.

  • Optional Content: feedback, reviews, uploaded files (if any).

2. Purpose of Collection and Use

We use personal information to:

  • Provide, schedule, and manage our services.

  • Communicate with you and respond to inquiries.

  • Maintain security, prevent fraud, and improve our website.

  • Meet legal and regulatory requirements.

3. Consent

Where required, we collect, use, or disclose your personal information with your consent, which may be implied or express. You may withdraw consent at any time, subject to legal/contractual restrictions, by contacting us (see Section 8).

 

4. Disclosure of Information

We do not sell or rent personal information. We may disclose information to:

  • Employees/contractors who need it to perform their duties and are bound by confidentiality.

  • Service providers (e.g., secure hosting, email delivery) under confidentiality obligations and for limited purposes.

  • Authorities where required by law or to protect legal rights, safety, or security.

 

5. Storage, Location, and Safeguards

We store personal information in secure systems with administrative, technical, and physical safeguards. Where feasible, data is stored in Canada. If information is processed outside BC/Canada by our service providers, it may be subject to foreign laws; we take reasonable steps to ensure comparable protection.

 

6. Retention and Destruction

We retain personal information only as long as necessary to fulfill the purposes above or as required by law. When no longer needed, information is securely destroyed, erased, or anonymized.

 

7. Access and Correction (Your Rights)

Under BC PIPA, you may request:

  • Access to your personal information, and

  • Correction of inaccuracies.
    To make a request, contact our Privacy Officer (Section 8). We may require verification of identity. In certain cases permitted by law, access may be limited (we will explain why).

 

8. Contact – Privacy Officer

Privacy Officer – DWK Home Care Ltd.
Phone: 825-449-9506
Email: dwkhomecare@gmail.com
Mail: PO BOX 1618 STN MAIN Salmon arm BC V1E 4P7

 

9. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and improve performance. You can manage cookies via your browser settings. Some features may not function without cookies. See our Cookie Notice (if applicable) for details.

 

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review the privacy policies of any site you visit.

 

11. Children’s Privacy

Our services are intended for adults and guardians. We do not knowingly collect personal information from children without appropriate consent as required by law.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be revised accordingly. Material changes will be posted on this page.

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